Introduction To Community:
Salesforce Community is a great platform for sharing information and collaborating with the people who can help the company enhance their business.By using Salesforce Community,All those people who are essential for completing the business goals that are set by the organization can collaborate with each other.
Benefits of using Salesforce Community:
Improves Service:
Salesforce Community will help the organization in connecting with the customers.Therefore It would be easier to understand the customer requirement which will result in providing better services to customer.
Enhance Sales:
Because by using Salesforce community it would get easier for the Employees,distributors and resellers to communicate with each other therefore it will drive more sales which will eventually result in more profit for the organization.
Types of Communities in Salesforce:
There are basically two types of Communities in Salesforce which are as following:
1.)Internal Community
2.)External Community
Before we go into the details of Employee Community it will be great if we have basic knowledge of partner community and also the major differences between employee community and partner community.
Internal Community:
The Internal community is used for the members who are directly part of the organization i.e. Employees.
External Community:
External Community is created for the users who are not directly part of the organization.
- External Community
Types of External Community:
Partner Community:
As we all know the partners are not directly part of the organization but still they are very important for enhancing the business of organization.Therefore Salesforce has provided this platform of Partner Community where you can interact with your partner and also provide limited access of your org according to your requirement.
Customer Community:
Just like the partners Salesforce has provided a platform for customers as well.Using this platform an organization can interact with their customers.
- This helps them in solving the customer’s problem.
- It also helps them in understanding Customer’s requirement.
So all and all it will help the organization in enhancing their business.
Communities User Licenses:
Every Organization needs to have valid Licenses for creating communities.The type of community that an organization can create depends on the type of License that they possess.It also defines the number of communities that an organization can create.
Types of Community User Licenses:
Salesforce has divided Community User Licenses basically into two parts which are as following:
Internal User License :
Employee Community is an internal user license which has access to 10 custom objects and tabs.It also has access to Accounts and Contacts.
External User License:
There are 3 types of External User licenses Which are as following:
Customer Community:
This community is best suited for the organization which has large number of external users. Customer community can hold up to 7 millions users.
Customer Community Plus:
This community is best suited when there are unlimited number of logins for managing Customer Support.
Note: Both the Customer Community and Customer Community Plus are good for B2C Community i.e.Business to Customer Community.
Partner Community:
Partner Community is best suited for B2B Communities.The users of Partner Community can Read,Create, and Edit the Salesforce standard objects such as accounts,contacts and assets.Partner Community users also have access to Send Email And workflow Approvals.
Limitation on the number of users:
There is a limit on the number of users that a Community must not exceed.If it does then the organization will have to pay extra charge for it.
Type of Community Number of Users
Partner or Customer Community 300,000
Plus
Customer Community 10 Million
Note:If The Number of Users are exceeds this limit then not only it will result in extra charges but, It will also degrade the Salesforce Performance.Therefore it is recommended that users Limit should not be exceeded.
Creating Salesforce Community:
For creating communities in salesforce you need to follow the following steps:
1)Go to set up
2)Enter communities in Quick Find box
3)Enter all Communities
4)Click on New Community
